Business automation · from first contact to final invoice
Automate the bottleneck.
Then the next one.
Every company is held back by one constraint at a time: too little demand, or too little capacity to serve it. Olimann finds out which one it is, automates that side of the business first, and moves on to the next. That is how a company grows without its headcount growing at the same pace.
The whole company, in the order a customer experiences it
Demand side
Capacity side
Underneath everything
We work across all of it. Not because every department needs automating — most don't, yet — but because the constraint can sit anywhere, and it moves.
Most automation starts in the wrong place.
Companies automate what is fashionable or what shouts loudest — a chatbot, a CRM, a reporting tool. They rarely start with the question that decides whether any of it pays off: where is this business actually stuck right now?
Get the order wrong and automation makes things worse.
Demand side first, with a full order book
Lead times stretch. Quality slips. Your best people spend their days firefighting. The customers you just won leave.
Capacity side first, with an empty pipeline
Expensive specialists wait for work. Fixed costs stay fixed. There is no revenue to show for the investment.
The order is not a preference. It is a diagnosis.
The method
One constraint at a time. That is the whole method.
Diagnose
We map where hours and margin are lost across the customer lifecycle and name the constraint: demand, or capacity.
Automate that side
We build the systems that remove it — workflows, knowledge, decisions. Not a tool your team has to learn. A system that runs.
Measure
One number tracks it: what it costs you to serve one customer, project or order, from signature to paid invoice. It should fall.
The constraint moves
Free capacity gets filled with demand. Filled capacity becomes the new constraint. We go again — on the other side.
Each turn of the wheel is a company that can take on more without hiring in step. That is what scaling actually is.
What we've built
We have built systems on both sides of the business.
Not products. Systems, built into the way your company already works — your tools, your permissions, your data.
Marketing
Content production pipelines, campaign operations, lead qualification and routing.
Sales
Proposals and quotes drawn from past work, estimation support, follow-up, handover to delivery.
Onboarding
Kickoff and data collection, requirements capture, account and project setup.
Delivery & Operations
Project knowledge you can ask questions of, respecting who may see what. Status tracking and reporting, effort estimation, test and QA support.
Customer Service
Triage and escalation, self-service answers, an AI receptionist on the phone.
Data & Decisions
Ask your data in plain language, automated reporting, data pipeline operations.
HR
Staff onboarding and offboarding, knowledge transfer, internal answers on policies and procedures.
Finance & Admin
Invoicing workflows, document processing, management reporting.
How an engagement works
Weeks, not quarters.
Constraint Audit
A structured look at your company end to end. You get a written readout: where the constraint is, what we would automate first, and what capacity that frees.
First system
We build the first system on the constrained side and bring it into daily use with your team.
Measure and move
We track cost-to-serve, confirm the constraint has moved, and start on the next one.
Built into your stack, documented, and handed over — or run by us, if you prefer.
Who it's for
Built for companies where expert hours are the bottleneck.
Engineering and simulation firms. Technical consultancies. Specialised manufacturers. Software companies with a services arm. Typically €5–50M in revenue, with a delivery team of specialists that took years to build and cannot be hired in a hurry.
We are not the right partner if you want a chatbot, a single off-the-shelf tool, or automation for a company well below €2M in revenue. We will tell you that in the audit, and point you somewhere better.
Questions
The questions a CEO actually asks.
Do you replace people?
Is this AI?
We already have an IT team.
What about data protection?
How is this different from a consultancy or an agency?
What does it cost?
Find out which side of your business is holding the other back.
The Constraint Audit takes one conversation and a short questionnaire. You get a written readout of where your constraint is and what we would do about it — whether or not you go on to work with us.